Leadership & Strategy
Personal Auto Insurers Have Edge on Innovation: AM Best
After two years of challenges for personal auto insurers, rating agency AM Best delivered a positive assessment: U.S. personal auto insurers are the furthest ahead when it comes to innovation. ...
Progressive Set to ‘Maximize’ Growth, Building on Q1
When Progressive's chief executive officer weighed the words that should go into the management discussion section of the company's first-quarter 10-Q report, she considered two possibilities to ...
Study: Compliance Challenges for Companies Looking at Cross-Border Expansion
A new study finds that nearly two-thirds (62 percent) of multinational companies aim to grow their presence in a similar number of markets as they did in 2023, and a third (35 percent) plan to expand ...
New Survey Highlights Effective Behaviors of Contact Center Service Innovators
Improving efficiency and customer service were of equal importance to the most effective and efficient organizations, according to the "2024 Global Contact Center Survey" by advisory firm Deloitte ...
Jain Successor Is Recurring Berkshire Board Topic; Leadership Lessons
The man responsible for providing billions of dollars of insurance for some of the world's biggest events, Ajit Jain, told investors in Berkshire Hathaway that his eventual replacement as the leader ...
DEI: Redefining the Paradigm for the Property/Casualty Industry
The recent billionaire back-and-forth about diversity, equity and inclusion initiatives is a great opportunity to look at why we're doing DEI, how we're doing it — and ...
Lockton Re: Hypothetical Cyber Event Offers Carriers an Opportunity to Review Risks
A simulated cyber catastrophe highlights the benefits and problems cyber insurance carriers will encounter as a result, according to a report released by Lockton Re. The report, "A Kaleidoscope of ...
InsurTech Profile: Optimalex’s AI Tools ‘Co-Pilot’ Alongside Human Expertise
For Frank Giaoui, processing insurance claims efficiently isn't just a part of his business, it's personal. "It's actually an unfortunate experience that brought me into the insurance space where I ...