customer experience News
CEO Viewpoint: How Biz Insurers Can Jump on the E-Commerce Bandwagon
It seems like InsurTech has become the term du jour over the last nine months. It is often used to imply destruction, disintermediation, disruption and disaster (the four Ds) for the insurance ...
Creating a Transparent Experience for Commercial Lines Customers
These days, transparency is a key component of any positive customer experience, regardless of industry or channel. When it comes to the insurance customer experience, however, defining just what ...
Stop Wasting Your Money on Customer Experience
Faced with increasingly commoditized markets, more and more insurers are launching customer experience improvement programs to differentiate themselves. However, there's something many of these ...
Investment Returns Reveal Payoff of Great Customer Experience for Insurers
What's a great, differentiated customer experience really worth to an insurance carrier? It's a vexing question for the insurance industry, where the idea of investing in a better customer experience ...
How to Know What Insurance Customers Want
What do today's customers want from insurance providers? They want understanding, interaction, even a relationship. But they vary in when and how they wish to learn, interact and build that ...
Building Customer Loyalty: It’s About Emotions, Not Just Fast-Food Delivery Times
"People may forget what you said. People may forget what you did. But they will never forget how you made them feel." Harley Manning cited the words credited to renowned poet Maya Angelou in a ...
How Technology Advancements Can Help Insurers Compete
Record consumer churn, new entrants to the market and dramatic changes in consumer preferences have created urgent pressures on Property & Casualty and Life insurers. Many are frantically playing ...
You Can’t Advertise Your Way to a Great Customer Experience
What would it take to convince people that your business delivers a great customer experience? For tech giant Microsoft, the answer was more than $1 billion. That's how much the company reportedly ...