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The proliferation of technology usage within insurance is ironic. The industry historically labeled as a tech laggard now has more InsurTech available than insurance companies often know what to do ...
This is the fifth in a series of articles by Valen Analytics looking at the hurdles that insurers must overcome to effectively implement and gain value from data analytics programs. Using technology ...
Are you trying to create a great customer experience in your organization? If you're focusing on your customers to accomplish that, then you're already missing half the story. That's because the ...
Glassbox closed a $25 million round of financing intended to fuel the growth of its digital customer management software. The company's clients include insurance companies such as The Hartford, ...
Insurers that earn jeers from their customers are falling further behind the ones that earn cheers. That's the key takeaway from Watermark Consulting's 2018 Insurance Customer Experience ROI Study. ...
The property/casualty business provides countless examples of initiatives to leverage data and analytics to improve agency relations, new business acquisition, underwriting and rating, and claim ...
Claims form the core of the relationship between insurance companies and their customers. Every claim is an opportunity for insurers to demonstrate their value, strengthen customer loyalty and boost ...
For all the time and energy that companies invest in improving their customer experience, many are unknowingly sabotaging those efforts. How? Simply by using two words that should be stricken from ...
USAA tops all other insurers in terms of delivering the best customer experience, according to the 2018 Temkin Experience Ratings. "Once again, USAA has set the standard for delivering excellent ...
News about ever-increasing dollars of InsurTech funding can't help but drive property/casualty insurers to seriously consider tech modernization projects to drive growth and efficiency in 2018. That ...
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