customer experience News
Insurers Make Major Strides in Beefing Up Customer Experience: IBM Survey
Insurers have made significant strides over the last decide in improving customer experience through new technology or other initiatives, a new IBM survey found. Approximately 85 percent of insurers ...
In a Close Race, Auto Insurance Customers Prefer Company Websites Over Agents
Remember all the talk that digital transformation would disrupt the auto insurance industry? Well, it's real, according to the consultants at J.D. Power. The firm says its 2020 U.S. Auto Insurance ...
Turning Intelligent Sensors and Signals Into Insurance Customer Value
Amazon's futuristic Go stores caught the world by storm with a new vision for advanced shopping customer experiences. In fact, 7-Eleven felt the heat and recently announced their plans to build ...
The Great Insurance Debate: Who Owns the Customer—Agent or Carrier?
For as long as insurers have distributed products through agents, a difficult question has dogged the industry: Who owns the customer? It's not an academic query. The answer has important strategic ...
Carriers, Lacking Resourcefulness, Increasingly Seek InsurTech Partnerships to Boost Digital Capacity
Carries seeking to boost their digital capacity for customer services will increasingly seek InsurTech partnerships to get the job done, predicts J.D. Power's 2019 Insurance Digital Experience study. ...
How to Make It Personal: Online Sales in Insurance
Insurers are realizing the increasing need for a more impactful and tailored approach to their online sales process. A brochure-website doesn't cut it anymore, as customers are expecting to encounter ...
What Facebook’s Data Deals Can Teach Carriers
While the fact Facebook sold data without its users' knowledge or consent is old news, new reports that federal prosecutors are conducting a criminal investigation into data deals the social media ...
Build Relationships With Enthusiasm
Once upon a time, I managed the Christian Broadcasting Network (CBN) cable network account for a Madison Avenue advertising agency. When I would visit my client in Norfolk, Va., I would be greeted ...