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The success of a core systems implementation is only as strong as an organization's ability to adapt to it—all while maintaining business as usual (BAU). Being proactive and flexible helps drive ...
These days, transparency is a key component of any positive customer experience, regardless of industry or channel. When it comes to the insurance customer experience, however, defining just what ...
Many insurers are considering replacing their core system as their next big IT endeavor. Unfortunately, despite the best of intentions, this is a regressive move that will set them ...
The talk is out there: Insurance industry leaders have often spoken of transforming operations to embrace disruptive advances including big data, other new technology and related customer service ...
Insurance carriers are making an unprecedented investment in transforming their policy, billing and claims systems and processes. This is a unique period where the convergence of aging legacy ...
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