Agents to Carriers: We’re Your Customers

Given a choice between two options, agents would prefer that carriers focus their money and time on strengthening the personal bonds between them. Agents are even more emphatic about that when asked ...

Looking Ahead: What Do Agents Want From Carriers?

Knowing that agents are more satisfied with benefits they derive from carrier relationships than they are with carrier technology, you might think that agents would want carriers to step up efforts ...

Nowhere to Go But Up

While the overriding theme of the DCC report was the fact that the latest survey results generally corroborate a collection of mediocre scores for carrier technology from agents and just slightly ...

Help Us Find More Business, Agents Tell Carriers

Carrier relationships are more helpful than technology in all areas of service that agents deliver to customers, but carriers are least helpful in both relationships and technology when they're ...

DCC Survey Format; Participant Profile

Nearly 500 agency representatives (493) responded to the survey that asked three basic questions: How do you score your relationships with carriers and carrier technology in helping you to perform ...