Watermark Consulting: 2019 Customer Experience ROI Study


What’s a great customer experience really worth to an insurer? That’s the question addressed by Watermark Consulting’s “Insurance Customer Experience ROI Study.”

By looking at the stock performance of insurers with high versus low policyholder satisfaction, the study reveals what carriers and their agents have to gain through a superior customer experience. The report also offers tips on how insurance providers can advance the quality of their own customer experience.

We thank Watermark Consulting for sharing this report with our audience.