Based upon Utica First’s own implementation experience, VP of Operations, Melissa Mann, shares 5 key steps to a successful digital transformation. Utica’s journey involved the replacement of a 30 year-old legacy system. The results included:
- superior agency and policyholder experience
- greater efficiencies
- speed of service
- capability to leverage data insights
Carriers struggling to meet the expectations of agents and policyholders, will learn from the first hand experience of Utica First, how to unlock growth potential gated by legacy technology.
Who should read this?
Insurance professionals interested in unlocking growth potential and greater efficiencies.