Utica First Insurance transformed agency engagement with innovative capabilities to meet the digital needs of their distribution network. In this paper, industry leaders from Utica First and analyst firm SMA discuss carrier digital strategies to meet agent expectations – that result in greater efficiencies and growth opportunities.
Insights shared include:
- survey results on agent expectations of carriers
- benefits of digital transformation on agency-carrier engagement
- the role core systems play in improving the agent experience
- challenges carriers face to improve agent engagement
Who should read this?
Insurance professional seeking to advance digital capabilities, improve responsiveness to and engagement with the agent network.