Case Study: How IAG Streamlined Claims with Arturo

Overview

A.I. Detects Fraudulent $13,000 Pizza Oven, Saves 30 Minutes per Claim.

IAG (the largest general insurance company in Australia and New Zealand) teamed up with Arturo to see if they could make the claims process easier for assessors and customers. What started as a test with 6 people has now rolled out nationwide with fantastic results. By leveraging multi-source imagery and carefully trained and ground-truthed artificial intelligence, IAG was able to shave off 30 minutes per claim—for a total of 76,000 hours saved in 2021.

Bonus: This whitepaper includes real stories from real users, including the case of a fraudulent $13,000 pizza oven.