COVID-19 has disrupted the entire insurance value chain – from internal operations to distribution channels. The crisis has exposed long-standing operational issues stemming from an over-reliance on manual, paper-based underwriting and brokering processes.
To survive and thrive in a post-COVID world, insurance companies will need an infusion of AI and automation to build capacity and resiliency in operations and address urgent priorities including cost reduction, process improvement, and customer centricity.
Who should read this? Anyone within large commercial insurance carriers and brokers interested in learning how AI and automation play a pivotal role in laying a digital framework for future growth.