Machine Learning Today and Tomorrow

It is difficult to open an insurance industry newsletter these days without seeing some reference to machine learning or its cousin artificial intelligence and how they will revolutionize the industry. Yet according to Willis Towers Watson's recently released 2019/2020 P&C Insurance Advanced Analytics Survey results, fewer companies have adopted machine learning and artificial intelligence than... read more

How Emotional Intelligence Makes Leaders More Effective

Despite recent research and shifting perspectives, the importance of having emotionally intelligent leaders is still often overlooked. More often, motivation, previous successes and technical knowledge are among the assets that tend to hold the greatest weight when it comes to hiring and promoting people to management roles. The insurance industry is no different: Many executives... read more

Strong Competition, Claims Inflation Confront UK P/C Insurers: A.M. Best

Market conditions for U.K. non-life insurers were difficult in 2019 as they continued to face strong competition and claims inflation, according to a report published by AM Best. read more

A Breakdown of How the U.S.-China Trade Agreement Addresses Insurance

President Donald Trump and Chinese Vice Premier Liu He signed an economic and trade agreement that promises to increase the agricultural and other goods and services China will buy from the U.S. by $200 billion. For its part, the U.S. has agreed to slash tariffs on $120 billion in Chinese goods by half to 7.5% and to hold off on imposing any new tariffs. read more

Planned Opening of China's Insurance Sector to U.S. Firms Causes Confusion

A trade pact opening up China's insurance sector to U.S. firms has caused confusion among lawyers in the Asian nation. read more

World Economic Forum Warns Long-Term Risks Are Environmental

The World Economic Forum is sounding alarm bells on climate change, with environmental risks occupying the group's top five long-term concerns for the first time on record. read more

The Latest Launches From Sompo/Slice Labs and FRISS/Snapsheet

Sompo Holdings and Slice Labs are partnering on a product in Thailand. FRISS will be working with Snapsheet to provide technology designed to enhance the claims process. read more

Ongoing Improvement, Empowerment Help Create an Outstanding Customer Service Culture

Great leaders seeking to develop outstanding customer service at their companies can get there by committing to an office culture that celebrates ongoing improvement and empowered employees. read more