Consumers Worry Autonomous Vehicles Will be Vulnerable to Cyber Breaches: AIG Study

October 4, 2017

As property/casualty insurers contemplate how to insurer autonomous vehicles, a new AIG study reveals consumers worry these cars and trucks of the future are particularly vulnerable to cyber breaches.

About 75 percent of respondents said they worried that driverless vehicles, even autos with autonomous features such as emergency breaking or lane departure avoidance, were vulnerable to cyber breaches, and hackers taking control.

What’s more, 67 percent said a cyber breach could expose personal data that the vehicle might acquire such as credit card information, when and where drivers travel, and any internet connections made from inside the vehicle. Respondents were also worried that hackers might be able to find out who was in the particular vehicle and even record private conversations.

Getting a good sense of consumers’ concerns about these and other risks erupting from the advent of driverless vehicles is crucial, said Lex Baugh, president, Liability and Financial Lines at AIG.

“As we move from autonomous features to fully driverless vehicles, risk does not disappear – it shifts from humans to machines,” Baugh said in prepared remarks. “Understanding consumer perceptions of where risk with new technology ultimately resides today will help industry and insurers understand where liability may lie tomorrow.”

Here are some additional survey highlights:

AIG, with McLaughlin & Associates and Pinkston Group, conducted their online study on Aug. 17-24, 2017, with responses from 1,000 adults in the United States.

Source: AIG