The Cost of Workplace Incivility

December 21, 2016

Workplace incivility can create lasting damage—whether employees are intentionally ignored, undermined by colleagues or publicly belittled by an insensitive manager, according to a recent article from McKinsey Quarterly. Hurtful workplace behavior can drain performance, increase employee turnover and even impact customer relationships.

Christine Porath, an associate professor at the McDonough School of Business at Georgetown University, has spent the last 18 years researching employee treatment in the workplace. She says workplace incivility is on the rise: While 49 percent of the workers she surveyed in 1998 reported they were treated rudely at least once a month, that figure rose to 55 percent in 2011 and 62 percent in 2016.

That poor treatment has a cost, she says:

Porath also provided some practical steps for ensuring a civil workplace. See the full McKinsey Quarterly article: “The hidden toll of workplace incivility.”