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Why Strategic Implementations Fail and the Counterintuitive Way to Address It

November 28, 2023 by Carol A. Williams

What do you think is the biggest threat facing property/casualty insurers today?

Executive Summary

The failure to implement and accomplish strategic goals is a top risk for P/C insurers, according to Carol Williams, a risk management and strategy consultant for P/C insurers. Here, she offers a counterintuitive fix: cut down the number of goals and initiatives to a handful, and go all-in to get them done. She draws upon the ideas of Dr. Gerald Weinberg, a computer scientist and psychologist, and Todd Herman, an executive coach, to explain how "context switching" required for multitasking erodes the time and focus available to execute goals set by individuals and by organizations.

Is it escalating claim volumes? Litigation? Higher reinsurance costs? Other industry-specific challenges?

Executive Summary The failure to implement and accomplish strategic goals is a top risk for P/C insurers, according to Carol Williams, a risk management and strategy consultant for P/C insurers. Here, she offers a counterintuitive fix: cut down the number of goals and initiatives to a handful, and go all-in to get them done. She draws upon the ideas of Dr. Gerald Weinberg, a computer scientist and psychologist, and Todd Herman, an executive coach, to explain how “context switching” required for multitasking erodes the time and focus available to execute goals set by individuals and by organizations.

The answer may stun you. It’s actually none of the above.