Google Search vs. ChatGPT AI: Which Should P/C Insurers Use?

April 28, 2023 by Susanne Sclafane

Whether you’re a casualty underwriter trying to investigate the most recent lawsuit filed against a potential insured or a journalist doing fact checking on recent events, a search engine like Google rather than ChatGPT, will likely be a better source of current information.

But the best bet is to use both, Travelers’ technology and data science leaders explained during a recent webinar, “Making Sense of Emerging AI Capabilities like ChatGPT.”