Technology is a useful servant but a dangerous master. —Christian Lous Lange
It is far too easy for people, including those who should know better—such as insurance industry professionals, technology consultants, management consultants and analysts—to be overcome with the possibilities of technology and its various applications. They quickly become enraptured with the benefits of technology. Easily beguiled, they miss the potential downsides.
Executive SummaryViewpoint: Technology can never transform an insurance carrier into any kind of technology company, writes veteran insurance and technology analyst Barry Rabkin in this article inspired by a section of his recently published book, “From Stone Tablets to Satellites: The Continued Intimate but Awkward Relationship Between the Insurance Industry and Technology.” Here, he offers five reasons for insurers to stop looking to Amazon and Netflix as role models. Among them, “Scale is the enemy of P/C companies”—and so is speed.