Across the United States, work-from-home mandates helped to quell the spread of the COVID-19 virus. AM Best moved quickly to get out in front of the work-from-home curve and help its entire workforce transition from in-office workstations to home offices.
At the onset of the stay-at-home and social distancing campaigns in the United States, AM Best already had a work-from-home policy, and many employees took advantage of this on an as-needed basis. We were confident that the entire workforce could work remotely but with an expectation of reduced productivity. This seemed reasonable, and our primary concern was to keep our employees safe and help to “flatten the curve,” a policy we had already been implementing for several weeks in our Asia offices. And prior to that, we had conducted testing of our systems, including live tests as an organization during snow days, so the major difference here was that all of our offices around the globe now would need to work remotely.