View this article online: https://www.carriermanagement.com/features/2019/01/28/189038.htm
The Word on Main Street: What Small Businesses Really Want From Insurers
There's an industry perception that younger business customers shouldn't care for the old model of buying insurance through an agent or broker, pushing instead to buy their policies directly, through a portal or other automated system. Carrier Management recently spoke to some small business owners who felt otherwise. For them, the agent or broker process generally works just fine.