Move Over InsurTechs: Chubb’s Digital Marketplace Is Live and Serving 1,000 Agents a Day

January 23, 2019 by Andrew Simpson

Giant global insurer Chubb is on a mission to transform itself into a digital enterprise.

The company is making substantial investments in digital technologies including cloud, mobile, APIs, security, chatbots, analytics and data. The effort includes using digital capabilities to simplify products, analytics to improve customer experience, artificial intelligence to reduce underwriting and claims questions, and connections to the Internet of Things, such as water leak detectors to prevent and predict losses.