Carrier Predictive Analytics Initiatives: Telling a Clear Story to Agents

November 29, 2018 by Kirstin Marr
Using technology to simplify the customer experience for policyholders and agents/brokers alike is a top strategic priority for many insurers. Executives and marketing departments are looking to deliver customer self-service tools through web-based portals and platforms, making it easier to request quotes, make policy changes and submit claims.