Where Carriers Fall Short of Agents’ Expectations: Channel Harvest Survey

May 24, 2018 by Josh Miller

There appears to be a misalignment between carrier performance and independent agents’ expectations in both personal and commercial lines, according to a new survey.

In commercial lines, agents expect high underwriting performance from their leading carriers, yet those same agents score their top carriers well short in that area, according to a soon-to-be-released report based on a survey of the nation’s independent agents, “Agent Voices 2018.”