Talent and Technology Top Claim Department Challenges

January 29, 2017 by Denise Johnson

Maintaining quality staff and keeping up with changing technology and its costs continue to be major drivers of challenge for property/casualty claim departments, according to company executives.Executive SummaryLegacy systems, customer expectations and retiring professionals are among the top challenges for executives leading property/casualty claims functions. Here, four of them describe their strategies to deal with them.

In a blog dated June 6, 2016, Susan Pisano, product innovation manager for ISO Claims Search, wrote that claims cost carriers more than $246 billion in 2015 and that operational inefficiencies need to be minimized to mitigate costs and improve a carrier’s bottom line.