More Innovation Insights From Chubb’s Bidwell

May 21, 2015

When Carrier Management Editor Mark Hollmer interviewed Chubb’s Chief Innovation Officer Jon Bidwell during a live Twitter chat in late April, Bidwell shared these insights about technology and obstacles to innovation.

Q: How does a successful carrier like Chubb use new technology differently?

Trick with tech is learn to experiment small scale. See what matters vs merely "hey look a squirrel".#cmchubbchat

— Chubb Insurance (@ChubbInsurance) April 22, 2015

Tough part with IT is only place gerontology coexists with neonatology. Still have to deal with legacy #cmchubbchat

— Chubb Insurance (@ChubbInsurance) April 22, 2015

Q: What are the biggest obstacles to innovation?

Obstacles? Biggest? Need to manage ambiguity with new ideas with stricter process as you understand them better. #cmchubbchat

— Chubb Insurance (@ChubbInsurance) April 22, 2015

2nd obstacle going all in on an idea without learning unknowns cheaply org will remember big failures. #cmchubbchat

— Chubb Insurance (@ChubbInsurance) April 22, 2015