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Executive Insight: How to Elevate a P/C Carrier From ‘Good to Great’
Scottsdale Insurance Company began to look at its operation late in 2002 with an eye on the future and what it would take to continue its leadership position in the excess and surplus lines market.
Executive Summary
It has been 13 years since business consultant Jim Collins analyzed the successful transformations of companies ranging from Kimberly-Clark to Wells Fargo in his business book, "Good to Great: Why Some Companies Make the Leap…and Others Don't." Here Michael D. Miller, the president and chief operating officer of Scottsdale Insurance Company, explains how he and his predecessor, Max Williamson applied the concepts, designed for companies in all types of industries, to a specialty property/casualty insurance company. Executive Summary It has been 13 years since business consultant Jim Collins analyzed the successful transformations of companies ranging from Kimberly-Clark to Wells Fargo in his business book, “Good to Great: Why Some Companies Make the Leap…and Others Don’t.” Here Michael D. Miller, the president and chief operating officer of Scottsdale Insurance Company, explains how he and his predecessor, Max Williamson applied the concepts, designed for companies in all types of industries, to a specialty property/casualty insurance company.
At that time, the book “Good to Great” came out, and significantly influenced the president. Here are some of the concepts from the book that had an impact on the company.
