Who Should Educate Policyholders: Agents Or Carriers?

February 21, 2013 by Susanne Sclafane

Policyholder education about insurance coverage wording is a critical challenge for the property/casualty insurance industry. But who should be doing the teaching—agents or carriers?

During a recent industry meeting, a personal lines insurance industry expert suggested that agents were to blame for the fact that homeowners did not understand clauses like hurricane deductibles and the absence of flood insurance in their homeowners policies—an assertion that was hotly contested by an insurance regulator.